Ajitha Rajkumar CSM®

Hello, I'm

Ajitha Rajkumar

Project Manager | Digital Transformation & Process Automation | Driving Fiber Network Digital Transformation

CSM-certified Project Manager with 3.8+ years at Jio Platforms, progressing through 5 roles—from delivery coordination to end-to-end program ownership. <3% budget variance. ~70% ticket reduction. Currently pursuing PGDM in Data Science & Analytics.

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0% Tickets Reduced
0+ Key Projects
0 Roles at Jio
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About Me

Get to know my professional journey

Ajitha Rajkumar CSM®
Jio Platforms

My Journey

I started at Jio Platforms as a Delivery Coordinator managing integration testing—coordinating developers, testers, and leads across scrum calls. Within months, I was leading production support for operations teams, where I helped reduce ticket volume by ~70% through process streamlining.

That hands-on operations experience led me into BPMN process documentation using Avolution Abacus, then to collaborating with Solution Architects on enterprise architecture aligned to eTOM / TM Forum standards. Today, I own end-to-end delivery—from requirements through post-production support—with <3% budget variance across all programs.

Now I'm pursuing a PGDM in Data Science & Analytics from Great Lakes Institute of Management to deepen my ability to bridge technology and business outcomes—building on hands-on projects like an intelligent portfolio chatbot and an AI business process analyzer.

5 Progressive Roles in 3.8 Years
CSM-Certified Agile Delivery
Python, SQL, Power BI, Azure DevOps
BPMN & eTOM / TM Forum
Stakeholder & Vendor Management
RAID & SLA Governance
Cross-Functional Program Delivery
PGDM Data Science (Pursuing)
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Skills & Expertise

Technologies and methodologies I work with

Project & Delivery Management

Agile methodology, milestone tracking, cross-functional team coordination, end-to-end SDLC

Azure DevOps

Project lifecycle management, sprint planning, feature tracking & delivery pipelines

BPMN & eTOM / TM Forum

End-to-end process modeling, telecom operations mapping, enterprise architecture alignment

Programming & Scripting

Python, C, SQL, Shell Scripting — data analysis, automation scripts, and backend logic

Databases & Data Management

MySQL, MongoDB — query optimization, schema design, data pipeline management

Power BI & Data Analytics

Dashboards, data-driven reporting, visualization, and business intelligence

Testing & API Validation

Manual Testing, Postman, Swagger — API testing, integration validation, defect triaging

Infrastructure Automation

Fiber automation features, SIT delivery, Siteforge feature management

AI-Assisted Development

Cursor IDE, Claude AI, GitHub Copilot — rapid prototyping, code generation, workflow acceleration

Certifications & Credentials

Professional certifications validating expertise

Certified

Certified Scrum Master

Scrum Alliance

Demonstrates expertise in Agile delivery through Sprint Planning, Sprint Goals, Sprint Backlog execution, Reviews, and Retrospectives. Proven ability to drive predictability and continuous improvement in Scrum teams.

Issued Dec 2025 · Expires Dec 2027 · ID: 001806637

Scrum Agile Sprint Planning Retrospectives
Specialization

Microsoft Power BI Data Analyst

Microsoft via Coursera

Professional Certificate covering data preparation, modeling, visualization, and DAX analysis using Microsoft Power BI. Validated through graded projects and hands-on assessments.

Completed 2025 · Coursera Professional Certificate

Power BI Data Analysis Dashboards DAX
Specialization

IBM Applied Software Engineering Fundamentals

IBM via Coursera

Professional Certificate covering software development lifecycle (SDLC), version control, testing, and CI/CD. Foundation-level credential with hands-on labs and graded assessments.

Completed 2025 · Coursera Professional Certificate

Software Engineering SDLC Testing CI/CD

Featured Projects

Key projects showcasing delivery, automation & innovation

5 Key Projects
~70% Ticket Reduction
<3% Budget Variance
5 Roles Progressed

Fiber Network Automation & Process Optimization

Azure DevOps BPMN Excel
Problem
  • High ticket volume due to manual workflows
  • Delays in issue resolution and processing
Solution
  • Automated repetitive operational workflows
  • Designed BPMN-based process flows
  • Coordinated cross-functional implementation
  • Introduced governance tracking mechanisms
Impact
  • Reduced ticket volume by ~70%
  • Improved SLA adherence and turnaround time
  • Increased process standardization

SLA-Based Delivery & Governance Framework

Excel Reporting RAID Logs
Problem
  • No centralized tracking of SLAs
  • Limited visibility across teams
  • Delayed issue escalation
Solution
  • Implemented SLA tracking framework
  • Maintained RAID logs for risk management
  • Established structured reporting cadence
  • Enabled proactive escalation tracking
Impact
  • Improved SLA compliance across projects
  • Increased visibility for stakeholders
  • Reduced delivery delays

Business Process Documentation & Standardization

BPMN eTOM Framework
Problem
  • Unstructured and inconsistent processes
  • Lack of proper documentation
  • Difficult onboarding for new team members
Solution
  • Created end-to-end BPMN process flows
  • Standardized workflows using eTOM framework
  • Simplified complex operational processes
  • Enabled cross-team accessibility
Impact
  • Improved process clarity and consistency
  • Faster onboarding for new resources
  • Supported automation initiatives

Interactive Portfolio Chatbot

JavaScript NLP Pattern Matching Cursor IDE
Problem
  • Traditional portfolios are static and non-interactive
  • Recruiters spend limited time reviewing profiles
Solution
  • Built an intelligent chatbot integrated into portfolio
  • Enabled query-based interaction for recruiters
  • Structured responses for experience and projects
  • Designed conversational interface for engagement
Impact
  • Handles 22+ recruiter query intents with instant responses
  • Improved accessibility and engagement for recruiters
  • Showcases product-thinking through conversational UX design

AI Business Process Analyzer

Python LLM Prompt Engineering Excel
Problem
  • Manual process analysis is time-consuming
  • Lack of automated insights for optimization
Solution
  • Designed AI-driven analysis using structured Excel input
  • Built prompt-based system for process evaluation
  • Generated automated improvement suggestions
Impact
  • Demonstrates AI application in business optimization
  • Bridges gap between operations and automation
  • Scalable approach for process improvement

Professional Experience

Progressive growth across delivery, operations, architecture & program ownership

Jul 2022 – Present

Jio Platforms Limited

Telecom & Digital Services • Mumbai, India

Jan 2025 – Present

Project Manager — End-to-End Delivery & Ownership

Full Lifecycle Program Management

  • Owning end-to-end delivery from requirement gathering through post-production support and information security compliance
  • Managing cross-functional programs with <3% budget variance and consistent on-time delivery
  • Driving Agile delivery through Sprint Planning, Backlog grooming, Reviews, and Retrospectives using Azure DevOps
  • Overseeing stakeholder management, vendor coordination, and cross-team dependencies across PAN-India operations
Jul 2024 – Dec 2024

Project Manager — Enterprise Architecture & eTOM Mapping

Systems & Process Architecture

  • Collaborated with Jio's Solution Architects to map all impacted systems and components to eTOM processes of TM Forum
  • Created comprehensive system-component-process mapping across the fiber network ecosystem
  • Aligned telecom operations to industry-standard TM Forum frameworks for process maturity
Jan 2024 – Jun 2024

Business Analyst — Process Documentation & BPMN Modeling

Process Standardization & As-Is Analysis

  • Worked directly with end users to document as-is business processes using Avolution Abacus
  • Created end-to-end BPMN process flows aligned to eTOM framework standards
  • Standardized complex operational workflows, enabling faster onboarding and supporting automation initiatives
Jan 2023 – Dec 2023

Production Support Lead — Operations & Issue Resolution

Ticket Management & Process Optimization

  • Worked with Operations team and end users to resolve production tickets, achieving ~70% ticket volume reduction
  • Led issue triaging, root cause analysis, and process streamlining initiatives
  • Improved SLA adherence and turnaround time through structured resolution workflows
Jul 2022 – Dec 2022

Delivery Coordinator — Integration Testing & Scrum Facilitation

Feature Delivery & Cross-Functional Coordination

  • Managed delivery of features through System Integration Testing (SIT) lifecycle
  • Led scrum calls coordinating developers, testers, and technical leads
  • Drove cross-functional stakeholder management across distributed teams

Education & Academics

Academic foundation driving professional excellence

2024 – 2026

Great Lakes Institute of Management

Chennai, India

Post Graduate Diploma in Management (PGDM)

Specialization: Data Science & Analytics

Pursuing
2018 – 2022

Don Bosco Institute of Technology

Mumbai, India

Bachelor of Engineering — Electronics & Telecommunications

CGPA: 8.69 / 10

GitHub Projects

Open-source repositories & personal projects

Ajitha-Rajkumar

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Original Repositories

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Forked & Contributed

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Get In Touch

Let's connect and discuss opportunities

Let's Work Together

I'm always open to discussing new opportunities, collaborations, or just having a conversation about project management and infrastructure automation.

Location

Mumbai, India (Open to Remote)

Organization

Jio Platforms Limited